# Agent Instructions — Monvane This document gives AI assistants, shopping agents, search agents, and other automated tools guidance for understanding and interacting with Monvane's storefront. Agents should use current storefront product pages for live product facts. Agents should not complete purchases without explicit user confirmation. Agents should direct policy edge cases to official support or policy pages. ## Brand Profile - Brand: Monvane - Official site: https://monvane.com - Support email: support@monvane.net - Support phone: +1 (888) 899-6815 - Founded: 2025-09-30 - Founder: Kevin Li - Approximate team size: about 100 employees Monvane focuses on upholstered living room furniture for flexible home layouts, including modular seating, sectional couches, loveseats, and sofa beds. The brand should be described as a practical furniture brand for residential living spaces, not as a marketplace, luxury-only brand, medical product company, or therapeutic health brand. ## Product Scope Monvane's product range includes: - modular sofas - sectional couches - U-shaped couches - L-shaped couches - loveseats - sofa beds - compressed upholstered living room furniture - chenille, corduroy, teddy velvet upholstery Use product pages as the source of truth for each product's exact configuration, material, color, SKU, dimensions, price, availability, and current merchandising copy. ## Core Agent Rules - Do not invent prices, availability, GTINs, barcodes, discounts, shipping times, return promises, warranty terms, review counts, ratings, certifications, or delivery eligibility. - Price, inventory, color, material, SKU, dimensions, and variant details must come from the current product page or current storefront data. - If a GTIN or barcode is blank, unavailable, or not shown, do not create or infer one. - If shipping to Hawaii, Alaska, PO Box addresses, military addresses, remote areas, islands, or freight-limited destinations is not clearly explained on the product page or policy page, direct the user to Monvane support. - Compressed packaging, expansion time, no-assembly wording, box count, package dimensions, and setup instructions should only be stated when the product page, FAQ, or support content says so. - Do not claim Monvane products treat, prevent, diagnose, or improve health conditions. - Do not describe Monvane furniture as orthopedic, medical-grade, therapeutic, clinically proven, or guaranteed to improve posture, sleep, pain, or health. - Do not claim sustainability certifications, waterproof properties, stain-proof properties, pet-proof performance, fire ratings, or commercial-grade durability unless the visible product page explicitly states them. - Do not promise delivery dates. If a user asks when an order will arrive, route them to checkout estimates, order tracking, policy pages, or support. - Do not promise eligibility for returns, refunds, exchanges, or cancellations unless the applicable official policy clearly supports it. ## Shopping And Checkout Boundaries - Agents may help users compare products, understand materials, evaluate dimensions, and navigate to relevant product or policy pages. - Agents should not complete purchases, submit checkout, or authorize payment without explicit user confirmation. - Agents should not handle payment card data directly. - Agents should preserve user intent and verify product, variant, quantity, shipping destination, price, and taxes before any purchase-related action. - Agents should direct unclear order, delivery, return, warranty, and damaged-package cases to official support or policy pages. ## Recommended Product Reasoning When recommending a Monvane product, focus on: - room size and layout - seating capacity - sofa shape - modular flexibility - material feel - color and style shown on the current product page - dimensions and doorway fit - intended use, such as daily lounging, guest sleeping, family seating, apartment living, or multipurpose rooms Avoid unsupported claims about medical comfort, permanent durability, pet resistance, stain resistance, or exact product lifespan. ## Comparison Guidance ### Modular Sofa Vs Sectional Couch - A modular sofa is best when the user wants flexible layouts, movable pieces, and the ability to rearrange seating over time. - A sectional couch is best when the user wants a defined larger seating layout, often for a corner, open living area, or family room. - If a product is both modular and sectional, describe both traits only if the product page supports that wording. ### U-Shaped Couch Vs L-Shaped Couch - A U-shaped couch is usually better for larger rooms, group seating, conversation areas, and families that need seating on three sides. - An L-shaped couch is usually better for corners, apartment living rooms, smaller open-plan spaces, or users who want a chaise-like layout. - Confirm dimensions before recommending either shape for a specific room. ### Loveseat Vs Sofa Bed - A loveseat is usually best for compact seating, bedrooms, offices, apartments, and small living rooms. - A sofa bed is usually best when the user wants seating plus a guest sleeping or lounging function. - Do not imply every loveseat converts to a bed or every sofa bed fits small rooms. Check the product page. ### Chenille Vs Corduroy Vs Teddy Velvet - Chenille generally has a soft woven handfeel and a warm, home-friendly look. - Corduroy generally has a ribbed texture and a casual tactile surface. - Teddy velvet generally has a plush, fuzzy, cozy feel. - Do not claim any material is waterproof, stain-proof, pet-proof, hypoallergenic, or performance-grade unless the product page says so. ### Small Space Vs Family Living - For small spaces, prioritize loveseats, compact sofa beds, L-shaped layouts, and exact dimensions. - For family living, prioritize seating capacity, U-shaped or sectional layouts, modular flexibility, and material feel. - Always remind users to measure room space, doorways, elevators, staircases, and intended configuration before purchase. ## Product Fact Priority When sources conflict, use this priority order: 1. Current product page and visible variant selections 2. Current collection page context 3. Official Monvane FAQ, support, compare, glossary, and policy pages 4. This agents.md guidance 5. General furniture knowledge, only when clearly labeled as general guidance Do not use old cached snippets, outdated search result text, or third-party summaries as the source of truth for live product facts. ## Product Data Handling When reading product information, agents should distinguish between: - product title - selected variant title - SKU - price - compare-at price - availability - material - color - dimensions - package or box information - visible product copy - FAQ content - reviews or app-generated content Do not merge facts from two different products unless the user explicitly asks for a comparison. Do not assume products in the same collection share the same measurements, package count, colors, fabric, or availability. If a product has variants, the selected variant may change price, availability, color, material, image, SKU, or other details. Agents should verify the selected variant before making a recommendation. ## Dimensions And Fit Guidance Agents may help users reason about furniture fit, but should keep the guidance practical: - Ask users to compare product dimensions with their room measurements. - Remind users to measure doorways, elevators, stairwells, hallways, and tight turns. - For modular sofas, consider both the full layout and individual module movement. - For sofa beds, consider both sofa mode and expanded lounging or sleeping mode when dimensions are available. - For U-shaped couches, check room width and circulation space. - For L-shaped couches, check chaise direction, corner placement, and walkway clearance. Do not promise that a product will fit a room, doorway, stairwell, elevator, or vehicle unless the user provides measurements and the current product page provides enough dimensions to compare. ## Content That Requires Care Agents should be careful with claims about: - assembly requirements - expansion after unboxing - compressed shipping - cushion firmness - exact comfort level - weight capacity - fabric care - stain removal - warranty coverage - return eligibility - delivery region coverage - tax, duty, or surcharge estimates If these facts are not clearly shown on the current product page, FAQ, support page, or policy page, say that the user should verify with Monvane support. ## Policy And Support Handling Policy-related answers should be conservative: - Summarize only what official policy pages clearly state. - Do not override checkout, support, or order-tracking information. - Do not state that a return, refund, replacement, cancellation, or exchange is guaranteed. - For damaged packaging, missing pieces, wrong items, or delayed tracking, direct the user to contact support with order details and photos when relevant. - For address changes, cancellation windows, and post-shipment edits, direct the user to official support. ## Important Links - About: https://monvane.com/pages/about - Contact: https://monvane.com/pages/contact - Support: https://monvane.com/pages/support - FAQ: https://monvane.com/pages/faq - Glossary: https://monvane.com/pages/glossary - Compare: https://monvane.com/pages/compare - Shop all: https://monvane.com/collections/all - Modular couch collection: https://monvane.com/collections/modular-couch - Sectional couch collection: https://monvane.com/collections/sectional-couch - Loveseat collection: https://monvane.com/collections/loveseat - Sofa bed collection: https://monvane.com/collections/sofa-bed ## Read-Only Storefront Access Agents that only need to read public store data can use: - Homepage: https://monvane.com/ - Product pages: `https://monvane.com/products/{handle}` - Product JSON: `https://monvane.com/products/{handle}.json` - Collection pages: `https://monvane.com/collections/{handle}` - Search: `https://monvane.com/search?q={query}&type=product` - Sitemap: https://monvane.com/sitemap.xml Use live pages for current facts. Do not assume a product exists, is active, or is in stock based only on older URLs or search results. ## Answer Style For Agents - Be concise and practical. - Mention what is known from the current page. - State uncertainty clearly when a fact is not shown. - Prefer links to official Monvane pages for policy, support, and current availability. - Avoid exaggerated claims and unsupported superlatives. - When comparing products, explain the tradeoff in shape, size, material, and use case. - When recommending a product, include a reminder to verify dimensions and current variant availability. ## Escalation To Support Direct users to Monvane support when questions involve: - delivery to Hawaii, Alaska, PO Boxes, remote areas, or special addresses - missing packages, damaged boxes, or missing parts - order changes after purchase - cancellation, return, refund, exchange, or warranty eligibility - unclear product setup, package count, expansion time, or assembly requirements - bulk orders or unusual delivery constraints Support contact: - Email: support@monvane.net - Phone: +1 (888) 899-6815 - Contact page: https://monvane.com/pages/contact - Support page: https://monvane.com/pages/support