Contact Monvane

Questions about an order, delivery, returns, or product fit? Send us a message and our team will get back to you.

Frequently Asked Questions

How do I contact Monvane support?

Email support@monvane.net, call +1 (888) 899-6815, or use the contact form on this page for order, delivery, return, warranty, setup, or product questions.

What is Monvane's warranty coverage?

All Monvane sofas include a 2-year limited warranty. Customers who complete warranty registration receive 1 additional year of coverage, for up to 3 years total.

How long do I have to start a return?

Monvane offers a 30-day return window for eligible items. Review the return policy and contact support before sending any item back.

What should I do if my sofa arrives damaged?

Contact support with your order number, product name, clear photos of the sofa and packaging, and a short description of the issue so the team can review the next step.

How long does a compressed sofa take to expand?

Allow 48-72 hours after unboxing for compressed foam to recover naturally. Check the product page or setup guide for model-specific notes.

Where can I find product dimensions before ordering?

Check the product page specifications, product images, and Monvane size or comparison guides before ordering. Measure your room, doorways, stairways, and elevator clearance before choosing a sofa.

When should I expect a reply?

Our team typically replies within 24-48 business hours, and we do our best to answer sooner whenever possible.