West Coast Warehouse
San Bernardino, California7776 Tippecanoe Avenue
San Bernardino, CA 92410
Support Center
Find helpful answers about delivery, product care, and returns to make your experience easier
Helpful Resources
Explore useful guides to help you get the most from your experience
Warranty Registration
All MONVANE sofas include a 2-year warranty. Complete warranty registration to receive 1 additional year of coverage, for a total of up to 3 years.
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Returns & Exchanges
30-day return window for eligible items. Review eligibility and next steps before starting a return or exchange request.
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Unboxing Tips Videos
Watch Videos to Properly Unbox the Product and Fully Expand Nice Sofas.
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Where We Ship From
Orders are fulfilled from one of our three U.S. warehouses, based on your delivery address and inventory availability.
East Coast Warehouse
Nazareth, Pennsylvania3363 Gun Club Rd
Nazareth, PA 18064
Central Warehouse
Lenexa, Kansas11100 W 82nd Street
Lenexa, KS 66214
Warehouse locations are for fulfillment purposes only. Please contact our support team for delivery, order, or return assistance.
Support FAQ
How do I contact Monvane support?
Email support@weservicegroup.com or call +1 (888) 899-6815 for order, delivery, return, warranty, setup, or product questions.
What is Monvane's warranty coverage?
All Monvane sofas include a 2-year warranty. Customers who complete warranty registration receive 1 additional year of coverage, for up to 3 years total.
How long do I have to start a return?
Monvane offers a 30-day return window for eligible items. Review the return policy and contact support before sending any item back.
What should I do if my sofa arrives damaged?
Contact support with your order number, product name, clear photos of the sofa and packaging, and a short description of the issue so the team can review the next step.
How long does a compressed sofa take to expand?
Allow 48-72 hours after unboxing for compressed foam to recover naturally. Check the product page or setup guide for model-specific notes.
Where can I find product dimensions before ordering?
Check the product page specifications, product images, and Monvane size or comparison guides before ordering. Measure your room, doorways, stairways, and elevator clearance before choosing a sofa.
