Monvane Sofa FAQ

[About Product]

Q: How long does it take for the sofa to fully expand after unboxing?
A: The product needs around 72 hours to fully recover naturally; gently tapping corners can speed up expansion.

Q: What should I do if the sofa rebounds slowly in low temperatures?
A: When the temperature is below 77°F, foam rebounds slower. You can manually shake, pat flat, or use a steam iron to assist rebound.

Q: What tools are allowed for unboxing?
A: Use the included utility knife; do NOT use scissors to cut the inner film, which may scratch the product.

Q: Is it normal to have a slight odor when first opened?
A: Yes, a slight odor is normal and will dissipate with ventilation.

[About Delivery]

Q: Does the sofa ship in multiple packages?
A: Yes, compressed modular sofas may ship in multiple packages at different times, except for sofa beds. Please wait for all parcels to arrive.

Q: How can I know the shipping status of my order?
A: You will receive an email notification once your order has been shipped. This email will include the carrier and tracking number for your package; please check the shipping status on the corresponding carrier's platform.

[About Maintenance]

Q: What temperature should I avoid for unopened packaging?
A: Do not expose unopened compressed packaging to temperatures above 150°F (50°C).

Q: Can the inner core be washed, exposed to sunlight, or ironed?
A: No. Do not wash, expose to direct sunlight, or iron the inner core. Wipe with a damp cloth only if soiled.

Q: What is the maximum weight capacity of this sofa?
A: Weight capacity varies by model. See each product page for exact specifications.

[About Warranty and Support]

Q: How long is the warranty period?
A: The default warranty period for our products is 2 years. You can register for 1 additional year of warranty after your first service inquiry.

Q: How can I get support and customer service?
A: +1 (888) 899-6815, support@monvane.net. We are here to provide exclusive support for you.